This holiday season, did you drop a pretty penny ordering someone special a gift from Barneys? Surprise! It’s never coming! According to Racked.com, the luxury retailer just announced it’s cancelling its online Christmas orders due to a technical glitch with its fulfillment software.
In an email that went out to online customers yesterday (just three days before Christmas) Barneys explained:
This technical issue posed a significant challenge for our IT department and in turn caused some lengthy delays in responding to both order requests and emails and so I apologize as well for the lateness of this reply. Rest assured we are working around the clock to repair these errors and ensure that they do not occur again, but nonetheless your order was canceled as we no longer have the inventory to fulfill it.
Have we learned nothing from the Missoni for Target debacle? Apparently not. Well, at least Barneys is really sorry. And second to gift giving, the whole point of the season is to express to those you love that you intended to buy them a gift, but it blew up in your face. If your nearest and dearest still love you afterwards, you know it’s for real. At least that’s how I test all my relationships. Haven’t been disappointed yet!
